If your project is still in progress, you can use Basecamp for all support requests. Once Basecamp closes, you can Open a Ticket for all future support requests.
There are a number of options available for on-going support:
- Once off, charged at the hourly rate
(rounded to 15 mins)
- Maintenance package of pre-paid hours
(rounded to 1 min)
- Monthly retainer tailored to your specific requirements
If you open a support issue and it takes 5 minutes.
The Once off option would charge for 15mins
The Package option would use 5mins of your time